Privacy Policy

This Privacy Policy describes how Gram (“we,” “us,” or “our”) collects, uses, and shares information when you use our mobile application, website, and related services (collectively, the “Services”). By using the Services, you agree to this Policy alongside our Terms & Conditions.

Information we collect

• Account data: such as name, email address, phone number, and login credentials you provide when you register or update your profile.
• Order data: items you browse or purchase, delivery addresses, preferences, and communications with merchants or support.
• Payment data: payments are processed by vetted payment partners. We may receive limited information (for example, the last four digits of a card or confirmation of a successful charge), not your full card number.
• Device & usage data: such as device type, operating system, app version, log data, and diagnostic information to keep the Services secure and reliable.
• Location: with your permission, we may collect precise or approximate location to show nearby options, estimate delivery times, and fulfill orders.

How we use information

We use the information above to:

• Provide, operate, and improve the Services;
• Process payments and facilitate delivery;
• Communicate about orders, updates, and support requests;
• Detect, prevent, and address fraud, abuse, or technical issues;
• Comply with law and enforce our terms and policies.

How we share information

We may share information with service providers who assist us (for example, hosting, analytics, customer support, payments, and delivery partners), merchants fulfilling your orders, and professional advisors where required. We may also disclose information if we believe in good faith that disclosure is required by law or to protect the rights, safety, or security of our users, the public, or Gram.

Retention

We retain information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and how it is used.

Your choices

You may update certain account details in the app, opt out of non-essential notifications where available, and revoke location permission in your device settings (which may limit some features). Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To exercise those rights, contact us using the email below.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. Accounts for users under 18 may require parental permission as described in our Terms & Conditions.

International users

If you access the Services from outside the country where we operate, your information may be transferred to and processed in countries that may have different data protection laws.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version here and adjust the “Last updated” date. Where appropriate, we will provide additional notice in the app.

Contact

For privacy-related questions or requests, contact us at hey@gramapp.co.